We apologize for not being able to satisfy you. Regarding our smart ring, we sent you the video of ring for your review before shipping. We also provided a smart ring instruction video on your Alibaba for your reference. Pls check. Regarding the envelope packaging, this is the packaging provided by the courier designated by Alibaba Logistics. You could see that the inner packaging we provide is bubble bag to prevent shock and shatter. Any additional charges may be due to duties or other fees charged by the courier or customs. Please contact the courier for details. As a supplier, we do not charge you any additional fees. If you have any other questions, feel free to contact us. Wish you have a good day.